Privacy Policy

General provisions

This Privacy Policy explains what personal data the eMechaniq car service collects through the website, the purposes for which we process it, how we store and protect it, and what rights you have. Personal data is processed in accordance with the Law of Ukraine «On the Protection of Personal Data».

The controller of the personal data is the eMechaniq car service, located at: Tyraspilska St, 12, Kyiv. By using the website and submitting a request, you confirm that you have read the terms of this Policy.

What data we collect

Data you provide voluntarily. Through the booking and callback forms you provide your name and phone number, and optionally the make and model of your car, a description of the problem and a convenient time for your visit. We need this data to contact you and arrange the service.

Technical data collected automatically. When you visit the website, our server records standard technical information — IP address, browser and device type, the date and time of the visit, and the pages viewed. This data is used solely to keep the website running and secure.

Purpose and legal basis of processing

We process your data in order to contact you after a request, arrange the booking, provide the service and respond to enquiries, and also to ensure the website works correctly and securely.

The basis for processing is your consent, which you give by submitting a request, as well as our legitimate interest in providing services and protecting the website. We do not carry out automated decision-making or profiling based on your data.

Transfer to third parties

We do not sell, rent out or transfer your personal data to third parties for marketing. Access to the data is limited to authorised staff who need it to handle your enquiry.

Certain data may be processed by providers of technical services (for example, website hosting or telephony) only to the extent needed to run the website and to contact you. Data may be disclosed only at the request of authorised state bodies in cases provided for by law.

Storage and protection

We keep your data only for as long as needed to handle your enquiry and to comply with legal requirements, after which we delete or anonymise it.

To protect your data we apply organisational and technical measures: a secure connection (HTTPS), access restrictions and oversight of processing. At the same time, no method of transmitting data over the internet can be 100% secure, so we cannot guarantee absolute security.

Cookies

The website uses only technical (functional) cookies needed for the language switcher and the theme to work. We do not set advertising or analytics cookies. For details, see the Cookie Policy.

Your rights

Under the Law of Ukraine «On the Protection of Personal Data», you have the right to know about the processing of your data, to access it, to request its correction or deletion, and to withdraw your consent to processing and object to it.

To exercise these rights, contact us using the details below. We will consider your request within the period provided for by law.

Changes to the Policy

We may update this Policy from time to time — for example, if our processes or legal requirements change. The current version is always available on this page with the date stated. We recommend reviewing it periodically.

Contacts

For any questions regarding the processing of personal data, contact the eMechaniq car service.

Address: Tyraspilska St, 12, Kyiv. Phones: +380 68 068 88 82, +380 99 068 88 82. Email: [email protected]. Hours: Mon–Fri 9:00–18:00, Sat 9:00–16:00.